Frequently Asked Questions
These read the following FAQs. Many of the questions you have can be answered below. If you have further questions, you can contact the organizers. Their contact information is located at the bottom of the page. As the date gets closer, you may find their response time will be longer than normal because of busy schedules, so please make sure your answer is not already answered below.
I purchased online and have not received my tickets yet.
You should receive your ticket as an email attachment. The email arrives within a couple of hours of purchasing. Be sure that you entered your correct email address when ordering so that the ticket will arrive in your email. Check your spam folder and check that you did not send it to a work email or one different than you usually use. If you still cannot find your ticket, email us at email@example.com. We can resend it. We will not be manning the email close to the event date and certainly not during the event. We will have a list of all ticket purchasers at the door as a final option. Bring a copy of your credit card notice of purchase as a substitute. You can also show use your ticket using your smartphone if you do not have a printer to print your ticket/s.
Which night did I buy tickets for, I don't remember
Your emailed ticket reflects which night you made your purchase.
Can we switch nights?
Unfortunately, we cannot switch your ticket date. You will need to purchase additional tickets for the night you would like to attend.
How do we get to the Cathedral?
St. Mary's Cathedral is located at 203 E. 10th St, Austin Texas 78701. The nearest cross street is Brazos. It is located in downtown Austin, not far from the Capital. You can take I35 to 10th street and travel west on 10th St to Brazos. It is next to the Fox 7 News Studio and is a large Gothic-style Cathedral.
Are tickets refundable?
No, we are not able to refund tickets.
Will we be assured of a seat?
Seating begins at 7 pm this year. The Cathedral holds 500 seated people. We are selling 500 tickets. After 7:30 pm we will open the door to nonticket holders to fill up no show seats and for standing room only areas. If you have purchased a ticket, you should be able to be seated provided you arrive by 7:30 pm. After 7:30 pm we cannot guarantee seating. You will be considered a no show. Also, when being seated please respect any seats that are reserved. These seats are reserved for volunteers or performers. It might seem as if no one is going to sit there, but that is because they are working right until the very beginning of the program. Late arrivals may also be asked to wait until a moment of applause in between a number being performed before entering and being seated.
Where do we park?
Parking is mainly on the street. There is some limited parking in the garage behind the Cathedral. There will be plenty of street parking since the majority of businesses will be closed at that hour. NOTE: New City of Austin parking meters now charge for parking on the street until Midnight on Thursdays through Saturdays. Be prepared with quarters. The show runs approximately two hours.
There are handicap parking spaces in the alley behind the Cathedral, the alley is between 9th and 10th streets and entered from Brazos street. The show has sold out every year, so the later you arrive the harder it will be to find parking.
Is there handicap access?
There is a handicap ramp entrance to the left of the main entrance of the church. Handicap (wheelchair) seating can be arranged in advance by calling 512-472-4540. You can be seated at the back of the church where the Cathedral has shortened pews specifically allocated for wheelchairs and exit can be assured in case of an emergency.
Where are the restrooms?
There are no restrooms in the main Cathedral. The restrooms are located in Rectory Building, next to the Cathedral Church, and in the Donahue Center, which is behind the Church. It might be difficult to get up during the performance. We do advise that you visit the restroom before the program begins and during the intermission. The first half of the show will last approximately one hour and the second half approximately 50 minutes. If you must leave during the performance please try to exit quietly. The large double doors to the rear of the Church make a very loud noise when closed.
Can I bring my children?
Due to performance interruptions and audience complaints, we no longer allow children under the age of 6 years of age. Tickets for ages 6 and above or at the same price as general admission. There are no additional discounts.
I have other questions, who do I contact?
You can e-mail: firstname.lastname@example.org